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Shipping & Returns

SHIPPING &DELIVERY

Delivery charges and surcharge:

The delivery charges are subject to the settlement page.

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges, but will not incur additional delivery fees.

Standard Shipping:

* Standard Delivery orders are shipped within 24 hours after receiving your order

* Most products are shipped from our warehouses and will arrive within 3-7 business days via standard ground service.

* We will notify you by mail or email if there is a delay.


Return policy

Our solemn commitment :

if the products have quality problems, you can replace or return the item(s) unconditionally. If you are not satisfied with one of our products for any reason, you may return or exchange the item(s) within 30 days of the original ship date. All returned items must be in their original packaging, based on which you can receive a full refund.

For exchange :

Repackage your item carefully and fill the Return and Exchange Form.

Once we receive the returned merchandise, your exchange and refunds will be issued to the original form of payment. (Original shipping charges will be deducted from the refund unless the return is the result a manufacturer's defect.)

For return :

If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you return for any other reasons, we'll deduct the related return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise. Please note that personalized items are nonreturnable.

Attention:

You are not allowed to return or exchange item(s) with following conditions:

Items damaged by normal wear and tear

Items without original packaging or documents.

Items that are 30 days past the original ship date

How To Return An Item:

Contact us to indicate if you are for exchange or return, once your return or exchange is approved.

There are three simple steps for returning

1.Before shipping: You may email us for a return authorization number (RA#) and pack it in your return package with a paper.

2.Do shipment: to the Address:

730 Epperson Dr, City of industry,CA, The United Statas

Tel : +1 909-366-5371

Zip: 91748

3. After shipping: Email us with you return shipping track number

Once we receive the returned items and confirm the number, your exchange and refunds will be issued to the original form of payment. 


General Customer Service:

Email : sales@subrtex.com


Return address:

Address: 730 Epperson Dr, City of industry,CA, The United Statas

Tel : +1 909-366-5371

Zip: 91748