Once your order has been processed and fulfilled, We can’t catch it and cancel it for you. You must wait to receive your item and then, you may send it back for a refund (If your order has been charged for shipping, the shipping charges are non-refundable).
But If your order hasn’t been processed or if there is a problem with your order (i.e., your item is out of stock or delayed), we support cancellation and will send you a follow-up email.
All Subrtex orders have a handling time before the order can ship from our warehouse. For most items, we will make shipment in 24 hours. Unless the weekend or holiday, we will make the delivery on the first available business day. Any special handling times will be noted in the item description.
If several orders are placed on same day and same address, these orders will be held to ship together. If you have any demand, (i.e., changing address /items, or canceling order) please email us in handling time.
For other countries outside USA, $20 will be charged for one order.
For bulk orders over $1000, the shipping charge depends on some factors (i.e., countries, products weight), Please email us for details.
For Shipping to USA. Subrtex has two central warehouses in China and USA.
If the product is in the USA warehouse , It will take 3-7 Business Days by UPS
If the product is in the China warehouse , It will take 7-20 Business Days by USPS
For shipping internationaly
Subrtex customer service center will email you the shipping details.
Please note: Delivery time does not include weekends, national or international holidays, or handling times.
1.after 45 days of the original delivery date of your order.
2.Please note that personalized items are non-returnable.
3.Items marked as final sale or "non-returnable" on the product page or during the checkout process.
4.If for your usage, the tags are damaged, the item appears to be worn or is damaged with stains, snags etc
Damaged Returns: If you have received a damaged, wrong, or any fault caused by us, you can contact our customer service within 48 hours after receiving your order to obtain a return authorization number. If any order is returned back without any notification to our customer service department, all possible restocking fees will apply.
For items that are not damaged, wrong or anything caused by us, we'll deduct the shipping fee from the refund for the sending and return fees .
Your refunds will be issued to the original form of payment. Refunds are usually processed within 48 hours after receiving the merchandise.
You could return your item you want to exchange by following Subrtex Return Instructions. Then place a new order for items you want to exchange for.
For product that sizes are not suitable: All of the SUBRTEX products will have a size chart on the product page. Please carefully measure your sofa size
before purchasing to ensure it is available. If the measured data is available, but the sofa cover you received is not available, then we will cover the return
shipping cost. However, if your sofa exceeds our size chart, the return shipping cost will be your own.
Contact firstname.lastname@example.org to start your return.
Here, we have an Return Template for you, please follow our template to write the e-mail.
Please choose your reason for return: It's a bit too large/ It's a bit too small/ Do not meet my expectations/ Damaged Product/ Wrong product shipped / Other