Shipping Policy

Shipping & Delivery:

All orders are processed within 1-2 business day(s). Orders are not shipped or delivered on weekends or holidays. Any order on Friday will be shipped on Monday or Tuesday as per two days handling time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Subrtex Houseware Inc. has two central warehouses in the USA and overseas China. For international shipping, Subrtex customer service center will email you the shipping details.

3-7 business days by FedEx/UPS from domestic warehouse.

7-20 business days by USPS from overseas warehouse.

*Please note: delivery time does not include weekends, holidays, and other force majeure.

Free standard ship to physical addresses within the 48 contiguous United States. Excluding Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands and Military Bases (AA, AE, AP).

For other countries outside the United States, additional fees will be charged for one order.

For bulk orders over $1000, the shipping charge depends on some factors (i.e., countries, products weight), Please email us for details.

Delivery Time:

Usually, we use Front Door Package Delivery (e.g., FedEx or UPS) to your delivery address. Packages do not require a signature but will be left at the discretion of the carrier. For some larger furniture items, we may also use Truck Delivery (usually on a pallet) with a contracted carrier. The carrier will call to schedule a drop off time with you.

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 5-15 working days.

* Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.

Free shipping only to the 48 contiguous states within the United States, exclude Alaska, Hawaii, Puerto Rico,Marina Island, and Virgin Island.

We do not ship PO boxes, APO, FPO, DPO addresses.